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Meet Our Central California Quality Team

Central California Regional Director

Central California Regional Director

Central California Regional Director

Jessica Garcia

 Director of Quality Improvement


Email

Fresno and Madera Counties

Central California Regional Director

Central California Regional Director

Maria Guadalupe Vargas

Preventative Care Advocate


email

Fresno and Madera Counties

Central California Regional Director

Fresno, Kings, and Tulare Counties

Leticia Hernandez

Sr. Preventative Care Advocate


email

Fresno, Kings, and Tulare Counties

Fresno, Kings, and Tulare Counties

Fresno, Kings, and Tulare Counties

Sandra Martinez

Sr. Preventative Care Advocate


email

Tulare and Kern Counties

Fresno, Kings, and Tulare Counties

Tulare and Kern Counties

Noel Cruz

Preventative Care Advocate


email

Meet Our Southern California Quality Team

Southern California Regional Director

San Bernardino County, Metro/High Desert

San Bernardino County, Metro/High Desert

Michelle Molina, LVN CMCN

Sr. Director of Quality Improvement


email

San Bernardino County, Metro/High Desert

San Bernardino County, Metro/High Desert

San Bernardino County, Metro/High Desert

Jamie Patino

Sr. Preventative Care Advocate


email

Riverside County/Low Desert

San Bernardino County, Metro/High Desert

Pomona/Upland/Ontario/Corona

Stephanie Beltran

Preventative Care Advocate


email

Pomona/Upland/Ontario/Corona

San Bernardino County, Metro/High Desert

Pomona/Upland/Ontario/Corona

Sarah Gonzalez

Preventative Care Advocate


email

What is Quality Improvement?

The Quality Improvement Department focuses on prevention health and servicing our members by contracting with high quality providers to render services to meet member needs. As a department we work alongside our health plan partners to strategize on key areas of focus based around Healthcare Effectiveness Data Information Set (HEDIS) parameters, guidelines and data. LaSalle serves as a resource for all providers in the network and most importantly for our members to understand how quality drives health equity. The Preventative Care Advocate team conducts outbound calls to educate patients on the importance of preventative care while targeting health disparities in the region. 


In order to continue to be a resource for all providers and members, LaSalle continues to develop new methods which will help close out care gaps across the network. Having an active presence in the region and staying at the forefront of HEDIS guidelines is part of LaSalle's goal in obtaining continued recognition for quality efforts. In order to be part of this growing initiative, LaSalle has continued to be innovative in strategy in order to impact member lives across the network.

"Quality is not an act its a habit"

-Aristotle

How We Support You

Diagnostics

HEDIS Measure Trainings

HEDIS Measure Trainings

 A full diagnostic review is completed using internal data on provider quality scores, to properly identify areas of focus 

HEDIS Measure Trainings

HEDIS Measure Trainings

HEDIS Measure Trainings

 Our Preventative Care Advocates will work closely alongside office staff to provide support around HEDIS measure parameters and revision of data

Sharing Best Practices

HEDIS Measure Trainings

Health Plan Report Card Reviews

  A developed plan of best practices is shared with providers in order to support HEDIS goals

Health Plan Report Card Reviews

Health Plan Report Card Reviews

Health Plan Report Card Reviews

A comprehensive review of all health plan progress reports is conducted to create strategies around focus areas 

Tailored Text Outreach

Health Plan Report Card Reviews

Tailored Text Outreach

 The preventative care advocates outreach to members via personal and automated text messages in order to maximize on patient engagement 

Quality Care Calls

Health Plan Report Card Reviews

Tailored Text Outreach

 Appointment scheduling support is provided to all members. During these calls we discuss importance of preventative care. 

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